Fast Lane FAQ

Family Fare Supermarkets Online Grocery Shopping with the Fast Lane
Frequently Asked Questions 

Do I need a subscription?
Not at all! After your first three orders are shopped for free, you can choose to either pay a “per trip” shop fee or you can subscribe for unlimited orders shopped just for you. Fees for pick up vary by store, see your individual store for details.
*Subscription fees are for shopping fees only. 

How much are subscriptions?
You can pay monthly for $16.95 or $99 for a full year. There is no minimum order size required.

Do you charge more online than in store?
No! You pay the same prices in store as you do in The Fast Lane. All prices are the same! Even all the benefits of your yes account are applied at check out. Including clubs, rewards, digital coupons and fuel discount coupons!

What can I buy?
Anything and everything you can buy in-store. Browse our weekly ad, shop by department, or use our handy filters to quickly find new, organic, or locally made items. If you’ve placed an order with us before, you can use our reorder feature to quickly restock your old favorites with just a few clicks.

Can I trust you to choose the freshest items?
Absolutely. Our trained personal shoppers carefully handpick each item, selecting only the best available products, including the freshest produce and finest cuts of meats. If you aren’t happy with any item, we will gladly replace it and refund your money. That’s our 200% Freshness Guarantee!

Can I use coupons?
Yes! Clip and use our convenient digital coupons while you shop to help maximize your savings.

What do I do when I arrive to pick up my order?
When you arrive at the time you’ve scheduled, pull into our designated Fast Lane parking spot, call inside, and an associate will deliver your order and load your car for you. That’s all there is to it!

 

Logging In:
Be sure to log in to the Fast Lane site using your Yes! loyalty account. If you are having trouble logging in call customer support at 844.467.7278.

Available Stores:
Stores with Fast Lane grocery pick up are always being added. Check back often to see if your store is on the list!

Pickup times:
Pickup times and shopping fees will vary by store; see your store’s details when checking out on the Fast Lane website.

Same Day Pickup:
Orders must be placed by 12pm. Once you place your order you will receive an e-mail confirmation. Please call 844.467.7278 if you do not receive this confirmation.

Pickup windows:
There is a limit to the number of orders that are allowed for each pickup time slot. Once a time slot is full, you will no longer be able to select it during checkout. Please reserve your time slot before placing your order.

Subscriptions:
We offer a 30 day subscription for $16.95 and a 1 year subscription for $99.00.

Yes! Clubs & Rewards:
You will receive all Yes! Loyalty program benefits that you would receive in store. Your personal shopper will provide you with a receipt so you can track your savings!

Fuel Rewards:
You will earn fuel rewards just like you would shopping in the store. These rewards can be redeemed at any of our Quick Stop locations or participating fuel centers.

Payment:
Credit Card is the only method of payment at this time. We will place a hold on your account 15% above your estimated total to account for weighted items, bottle deposits etc. Once your order has been fully shopped, we will finalize the transaction and charge your credit card for the accurate amount. We will review the order with you for signoff upon pick up at the store.

Coupons:
We do not accept paper coupons; however any digital coupons you clip while you shop will be taken off your order total just like in the store. If you do not receive a digital coupon please call customer support at 844.467.7278

Tipping:
Our personal shoppers are instructed not to accept gratuity.

Product Freshness:
Your personal shopper will shop your order and store it in our dedicated temperature controlled Fast Lane area. Our shoppers are trained to pick the FRESHEST products from every department.

Pricing:
You will receive every sale price that we advertise in the store. The price you pay will be determined on your pick up day. For example, if you are shopping on Saturday for a Sunday pickup, you will pay the price of your basket on Sunday. Prices may vary when selecting different stores. You will be alerted of price changes.

Weighted Items:
For items that are priced by the pound, your shopper will select the items that most closely match the weight you wish to purchase. You will be billed only for the actual amount of product selected. Because of this, your total paid at time of checkout will vary slightly compared to your estimated online total.

Where do I pick up my groceries?
Upon arrival at the store, pull into the Fast Lane pickup parking spaces located near the front of the store. Look for the Fast Lane signs directing you to the location. Once there, call the number on the sign and ask to speak to the Fast Lane to pick up your groceries!

What if the product I order is not available?
During the checkout process we will ask you if you would like to allow for substitutions. Our goal is to never be out of stock on any item. If an item is out of stock we will make an appropriate substitution if available. We will NEVER charge you more than the original price of the product you selected, that is our promise.

Can I order Alcohol or Tobacco online?
Orders containing alcoholic beverages and tobacco (where sold) will be available for pickup. Prior to handing the customer their order, our employees must check your driver's license to verify age. If an adult over the age of 21 is not present at the time of pickup any alcohol products will be removed from the order. Tobacco purchasers must be at least 18 years of age and also have valid proof of age or the tobacco items will be removed from the order.

Who is authorized to pick up my online order?
You or a responsible person must pick up your order at the scheduled pickup time. If your order includes alcohol, you or your designated recipient must be 21 years of age or older. 

Do you offer online prescription refills?
We do not offer pharmacy prescription pickups at this time.

What if I need to return a product I received in my order?
Contact customer service by calling 844.467.7278. In many cases, we can offer a credit for your next online order.

CUSTOMER SERVICE

How do I contact a customer service representative?

You can contact a customer service representative by calling 844.467.7278.